This Privacy Policy is effective from January 1, 2024.

We invite you to read this Privacy Policy (“Privacy Policy”), which explains our privacy practices and how we handle personal information collected through “Snap Local”, as well as through other social media, our marketing activities, our live events, and other activities described in this Privacy Policy. This Privacy Policy also explains how we use and share such information and choices you have about your personal information.

1.2. We use “Snap Local” to refer to the Snap Local websites and our iOS and Android apps (also referred to as our “Services”). We also use “Snap Local,” “we,” “us,” and “our” to refer to the companies operating our Services as described in the Member Agreement. A “Member” is an individual who has registered to use our Services.

Unless otherwise indicated, this Privacy Policy applies to all our Services in all geographies in which “Snap Local” offers its Services. Some parts of this Privacy Policy apply only to our Services offered in particular geographies; Please refer to Section 11 for additional information. Capitalized words used but not defined have the meanings described in the Member Agreement.

We may collect personal information about you from you directly, from other Members or other users of our Services, through technology that automatically collects information from your browser or device, and from third party sources. See below for examples. Note that not all Snap Local account types and features are available in all locations, so some of the examples below may not apply where you live. Additionally, these examples are not exhaustive and we may collect personal information that is not specifically listed below, which we use consistent with this Privacy Policy.

We may also provide supplemental information about our data collection or privacy practices in disclosures about specific Services or circumstances, or in some cases, at the time we collect personal information from you. Any personal information that we collect will be used and processed in a manner consistent with this Privacy Policy.

When you create an account with Snap Local, you need to provide data including your name, gender, date of birth/ year of birth, email address and/or mobile number, location.

If you want to join Snap Local or use our Services before they have been introduced to your neighborhood, then you can choose to give us your contact information and ask us to notify you when we introduce our Services to your neighbourhood.

You may choose to share information about yourself in your profile such as your education, profession, interests, skills, pictures, information about your household, biographical information (such as your job, hometown, time you have spent living in the area, etc.), emergency contact, or things that you love about your neighbourhood

You don’t have to provide additional information on your profile. However, profile information helps you to get more from our Services, including helping various neighbours connect with you, recruiters and business opportunities find you etc. It is absolutely your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.

If you use a third-party service, like Facebook, Google, or Apple to log in to Snap Local (or if you connect a third-party account to your Snap Local account at any other time), then you authorize that third party service to share your personal information with us. This information may include your name, photo, email address, and any other information you agree to let the third-party service share with us. (The specific personal information shared with us will depend on the third party’s privacy practices, agreements we have with the third party, and any choices that you may make in sharing your personal information.)

If you sync your contacts or calendars with our Services, we will collect your address book and calendar meeting information to keep growing your network by suggesting connections for you and others, and by providing information about events, e.g. times, places, attendees and contacts. You may also give us the names, email addresses, physical addresses, phone numbers, or other information included with your contacts. This information enables you to see which of your contacts have already joined Snap Local, so that you can invite other contacts who aren’t on Snap Local to join, to be notified when your contacts join, and to see more of what’s relevant to you through personalization.

You don’t have to post or upload personal data; though if you don’t, it may limit your ability to grow and engage with your network over our Services.

  • a) You may post on Snap Local including text, images, photos, videos, tags of people or places, polls, offers to sell or give away items, or anything else you want to share.

  • b) You may send direct messages on Snap Local including text, images, photos, or videos.

  • c) You may share information about your interests, including by joining and/or posting in a Group or following a neighbourhood or topic.

  • d) You may share information about local businesses in the form of a recommendation, review or rating, comment, or by claiming or creating a business page.

If you make a payment either to or through Snap Local, then you are providing our third party payment processors (for example, Paytm) with your payment card details and other payment information in order to complete the transaction.

  • a) We may contact some Members to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us.

  • b) In addition, you may choose to provide race or ethnicity information about yourself in response to our welcoming platform survey. This information will be used only to better understand and address potential bias in our Services. More information on our welcoming platform survey may be found here.

  • c) Contests, sweepstakes, and prize drawings data. If you take part in a contest, sweepstakes, or prize drawing, then you may provide personal information, feedback, or comments in order to enter, or as part of the contest, sweepstakes, or prize drawing.

We collect data about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications.

You may choose to give permission for our Services to collect images, photos, videos, and other information from your device’s camera and photo library For example, when you choose to include images, photos, or videos in your posts these files may include metadata indicating how, when, where and by whom the files were created and how they are formatted. Metadata may be accessible to other Members or anyone else who can access the files.

You may choose to grant our Services permission to access your device’s precise geolocation, which we may use to confirm your address and help us operate or personalize our Services, including by tagging posts, providing information on or adding information to a map, and helping us show you more relevant content or ads.

If you use our Business Services, you may share details about your association with a business and services offered by you or the business.

With your permission, where it is required by applicable laws, we, our service providers and partners collect technical information when you visit or use Snap Local, engage with our partners, or interact with our or our partners’ marketing communications, including:

Device data may include your device’s manufacturer and model, operating system and version, screen resolution, RAM and disk size, CPU usage, IP address, unique identifiers (including identifiers used for advertising purposes), crash data (if applicable), what device settings you’ve enabled, carrier, radio/network information (e.g., WiFi, LTE, 3G). (As described above, we may collect geolocation data from your device with your permission, or we may derive your general location, such as city, state or geographic area, from your IP address or other data.) Your device and software settings affect what information your device makes available to us.

Online activity data may include the date and time you visited, duration of access, the browser or app version you used (and its settings), the URLs you come from and go to, and how you used Snap Local or interacted with our emails and other messages. For example, online activity data may include how and when you navigated within Snap Local, and which links or features you clicked on, including advertising. Some of the data collection described above is facilitated by cookies and similar technologies, as described in more detail in our Advertising and Cookie Policy.

We may collect information about you from third parties (such as companies we partner with or that provide services to us) and public sources. For example:

  • 2.6.1 Map and residential address information in order to help us launch Snap Local in new neighbourhoods and update existing neighbourhoods.

  • 2.6.2 Information about Members and their homes for advertising, analytics, personalization, and measurement purposes. Information about businesses to help us create business pages and offer our Services to businesses.

  • 2.6.3 Advertisers provide us with information about their users or potential customers to help us personalize advertising and measure the performance of their advertisements.

  • 2.6.4 Public sources, such as census data, street addresses, property lot maps, postal address change information, and business listings, provide us with information that helps us understand our Members, improve our Services, and determine potential areas for expansion.

  • 2.6.5 Snap Local Members may sync their contacts with Snap Local, including their contacts’ names, email addresses, mailing addresses, and phone numbers.

If you don't use Snap Local, your information might still be collected. Members may choose to share information about their contacts, for example from contact lists, address books, or if they manually enter your information. Contact information may include your name, email address, phone number, or other information about you. Members may also post or comment with personal information about non-Members.

We use personal information to identify and invite potential new Members to Snap Local, and to set up new Snap Local neighbourhoods. For example, you can ask us to send email, SMS, or postal mail invitations to potential new Members and reminders on your behalf, print materials for you to distribute, invite your contacts and friends, or notify you when we start offering our Services to your neighborhood.

To get Members started on Snap Local, we use personal information to:

  • a) Confirm Member accounts using several techniques, including checking against third party data and public records, verification codes, or geo-verification.

  • a) Populate Member profiles and personalize your experience of Snap Local.

  • c) Notify neighbours of new Members as they join the neighbourhood.

  • d) Create and offer Business Services, which help Members learn about the businesses in their communities.

We use personal information, and both manual and automated systems, to analyze and use your Content (as defined in the Member Agreement) and other information, including to:

  • a) Operate Snap Local, create neighbourhoods, suggest neighbourhoods, invite neighbours, and improve our products and features.

  • b) Help you create, publish, view, share, and respond to Content, including highlighting interesting posts.

  • c) Highlight groups, neighbourhood topics or other resources.

  • d) Administer and obtain feedback via surveys, sweepstakes, contests, or other promotional activities.

  • e) Highlight businesses, ads, offers, products, and services you may be interested in.

  • f) Provide Business Services, such as enabling Business Pages and promotional services.

  • g) Provide the Hire a Pro Service, to facilitate your service bookings and understand your experience with them.

  • a) Understand trends, usage statistics, and demographic data relating to the Members and neighbourhoods we serve.

  • b) Respond to your support requests and comments.

  • c) Test and evaluate potential new products and features on Snap Local.

  • d) Diagnose and resolve problems and monitor usage and resource needs.

  • e) Accept payments through our third-party payment processors.

  • f) Communicate with you about Snap Local or our Services, including by sending announcements, updates, security alerts, and support messages via email, notifications, and text messages.

We may use your information to help create and maintain a trusted environment on Snap Local, including:

  • a) To detect and prevent fraud, spam, abuse, security incidents, and other harmful, unauthorized, unethical, illegal, or otherwise objectionable activity or content.

  • b) To conduct security investigations, audits, and risk assessments.

  • c) To comply with our legal obligations.

  • d) To confirm or authenticate information or identification.

  • e) For the legal and safety reasons described in Section 4.3 below.

We use personal information to provide and improve advertisements and other commercial offerings both on and off our Services, including:

  • a) To help personalize advertisements based on what we think may interest you.

  • b) To provide and measure the effectiveness of personalized advertising, including whether it is interesting to Members and effective for the advertiser.

  • c) To improve the personalization of advertisements.

  • d) To send you promotional messages, marketing, advertising, and other information that we think may interest you.

  • e) To invite you to participate in events or other relevant opportunities.

  • f) We may customize advertising offers you see on Snap Local based on information from our advertisers or vendors, on the demographics of your neighborhood, or on your actions, selections, or preferences on Snap Local. For example, a home services company might provide a list of addresses eligible for a special deal that we may offer to Snap Local Members who live at those addresses. Or, if you search Snap Local for a particular product, we might show you advertisements for providers of that product or related or similar products, including those made possible by our partnership with Microsoft's Bing Advertising to provide Members with advertisements of interest in connection with certain of our Services. Our third party advertising partners also use cookies and similar technologies to collect information about Members for advertising purposes as described in Section 3.4 below and in our Advertising and Cookie Policy.

  • a) We use personal information for research and development purposes. As part of these activities, we may generate aggregated, de-identified and/or other anonymous data from personal information we collect.

  • b) We do this by removing information that makes the data personally identifiable to you or other individuals. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote Snap Local.

We share personal information with other Members or other companies as follows:

Snap Local is a platform for neighbors to share helpful information with each other. To that end, the Content you post on Snap Local, such as posts, replies, recommendations, messages, and your profile information, may be visible to other Members, businesses, governments and agencies, or the public, including Visitors (people who have not registered for our Services but may still access parts of our Services, as defined in the Member Agreement) and search engines and this Content may include personal information. You can adjust the visibility of your posts in the preferences in your settings, the preferences on the Content you provide, and as described in Section 5 below. Please be sure to read the options you have under the “What are My Choices” section below. If this information is cached by third party search engines or other third parties, please note we do not control the practices of these third parties, and they may use caches containing outdated information. Please consult these third parties’ privacy policies for additional information.

We may share personal information with our verification partners, such as telecommunications providers (if you choose to confirm your account by providing your telephone number) or other data providers, to try to make sure that you are who you say you are.

We may share personal information with our verification partners, such as telecommunications providers (if you choose to confirm your account by providing your telephone number) or other data providers, to try to make sure that you are who you say you are.

3.3.1. We may retain, preserve, or share your Content and personal information with law enforcement, government authorities, and private parties if we have a good-faith belief that it is reasonably necessary to:

  • a) respond, as required by applicable law, to a valid, binding legal request (e.g. a subpoena, a search warrant, court order, or other legal process from government or law enforcement);

  • b) detect, investigate, prevent, and address fraud and other unauthorized, illegal or unethical activity, security, or technical issues;

  • c) protect our or others’ rights, property, or safety;

  • d) enforce our Member Agreement or any other agreements we have with you;

  • e) prevent physical injury or other harm to any person or entity, including you and members of the general public.

For example, we may share your personal information with disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.

  • 3.4.1. If you view, click on, or reply to an advertisement or other offer on our Services, we may share your reply and limited Member profile information, both of which may contain personal information, with the advertiser. Additionally, we may log and share your interaction with online advertisements, for example as part of tracking the effectiveness of the advertisement. We may also pre-populate replies to ads you click on with your contact details, but those details are not shared with the advertiser without your consent.

  • 3.4.2. Our Services are supported by advertising, including third party advertising networks. With your consent, our advertising partners use cookies and similar technologies to collect information about our Members and their devices over time across Snap Local and other online services. Where permissible according to applicable law, we may share certain personal information, such as hashed emails and advertising identifiers, with our advertising partners that help serve targeted online advertising to those Members or to similar audiences.

  • 3.4.3. Our advertising partners may be able to associate this information with you based on your advertising identifiers or other personal information they have about you. Our advertising partners may then use the information they collect to provide our Members with personalized ads on Snap Local as well as on different websites and services, and to measure the effectiveness of the ads.

  • 3.5.1. Snap Local may partner with third parties which gives Members the ability to book a range of different services, such as home improvement, dog walking, personal training, and tutoring. Offers for services may be integrated into Snap Local, such as through the Business Services or Hire a professional Service, or Snap Local may provide links to other websites or apps featuring the offers.

  • 3.5.2. To tailor offers for services to you, we may share personal information with these third parties, such as your neighborhood or pin code, the business topic of the content you are viewing, or a business search query (for example, a search for “plumber”).

  • 3.5.3. When you engage with one of these offers or request a booking with a Professional, you or Snap Local may share additional information (such as contact information) directly with the third party partner or their representative. If you engage with third party partners through Snap Local, the third parties may share with us certain personal information about you to allow us to monitor, coordinate, assess, and improve our Services provided to you.

  • 3.5.4. This may include information about a booking you make with the third party, including type of service, name and address of provider, the time of booking, and your communications with the third party.

  • 3.5.5. These third parties may have their own privacy policies, which may apply to your activity if you click on or interact with their offers featured on Snap Local or other websites or apps.

  • 3.6.1. We may also share personal information with service providers and/or data processors to help us operate, provide, improve, understand, customize, support, and market our Services.

  • 3.6.2. These service providers and data processors are contractually obligated to use personal information only to provide their service to us, and are contractually prohibited from using it for their own purposes.

  • 3.6.3. They provide a variety of services, including payment processing, information technology, generative artificial intelligence, cybersecurity, fraud prevention, hosting, customer relationship management and support, communications delivery, marketing, advertising, and website and mobile application analytics.

Our Services include certain social media features, including a social media share button. If you choose to share Content with personal information using this button, information about that Content will be shared with the selected social media platform.

We may share personal information with the relevant participants in transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, restructuring, reorganization, or sale or other disposition of some or all of the assets of, or equity interests in, Snap Local or our affiliates (including, in connection with a bankruptcy or similar proceedings).

We may share personal information with our professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to Snap Local.

  • 4.1. In your account settings, you can choose the degree to which personal information, such as your full name, is shared in your personal profile and alongside your posts. You can adjust these account settings at any time.

  • 4.1. In your account settings, you can choose the degree to which personal information, such as your full name, is shared in your personal profile and alongside your posts. You can adjust these account settings at any time.

  • 4.3. You can opt out of third-party personalized advertising by adjusting your cookie settings or changing the privacy settings on your mobile device. For more information about third party use of cookies, mobile advertising identifiers, and similar technologies and how to adjust your settings, see our Advertising and Cookie Policy.

We retain personal information in our server logs, our databases, and our records for as long as necessary to provide our Services. We may need to retain some of your information for a longer period, such as in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Member Agreement.

Snap Local will only transfer personal data as permitted by law, and Snap Local will only process personal information in accordance with this Privacy Policy. We will take steps designed to ensure appropriate protection of your personal information. If you have questions about international transfers of personal information, please contact us.

  • 7.1.1. Snap Local uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website and two-factor authentication where appropriate.

  • 7.1.2. However, the internet is not a fully secure environment and we cannot guarantee that personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

  • 7.2.1. While using Snap Local, you may come across links to websites and services operated by third parties that are not owned or controlled by Snap Local (for example, if a Member shares a link to a video on YouTube, or if an advertiser provides a link to a contest or sweepstakes).

  • 7.2.2. This Privacy Policy does not apply to information collected on any third-party website or application that may link to or be accessible from our Services. These third parties have their own privacy policies, which govern any personal information they collect. We do not accept any responsibility or liability for such external websites’ privacy and security practices.

Children below 18 years are not allowed to use our Services If you believe we might have collected personal information from a child below 18 years, please contact us at support@neighboursadda.com for us to investigate and delete as appropriate.

  • 9.1. We may make changes to this Privacy Policy from time to time, so please review it periodically. If we materially change this Privacy Policy, we will take steps to notify you in advance of the change as required by applicable law, for example by emailing you or by posting a notice in your neighborhood feed.

  • 9.2. If you object to any changes, you may delete your account. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your personal information is subject to the updated Privacy Policy, as of its effective date.